Frequently Asked Questions

No. Carpet cleaning is handled by a separate specialist using commercial hot water extraction machinery. When booked alongside an End of Tenancy or Deep Clean, visits are coordinated in sequence: general cleaning first, followed by carpet extraction so floors remain immaculate.

For Carpet Cleaning, our specialist team supplies 100% of equipment, commercial hot water extraction machinery, and spot treatments. For regular domestic, deep, and tenancy cleaning, our team utilizes standard cleaning products available at your property, and we can advise in advance on suitable degreasers and descalers.

Domestic and office cleaning starts from £20 per hour, deep cleaning starts from £22 per hour, and end of tenancy starts from £26 per hour. Carpet steam extraction starts from £39 per room/item with multibuy savings. Get an instant, transparent quote online in 60 seconds.

Carpets typically dry within 2 to 4 hours thanks to our high-suction industrial extraction equipment. Normal heating and ventilation speed this up. Please clear small clutter and toys from floors before technicians arrive; our team cleans around large furniture.

Yes. Our technicians use targeted enzyme pre-sprays to break down biological stains (pet urine, vomit), tannins (wine, coffee, tea), and oils at the root. This neutralises odour-causing bacteria permanently rather than masking smells with temporary perfumes.

Our standard end of tenancy clean covers full inventory clerk requirements: oven, hob, extractor hood, bathrooms, inside cupboards and drawers, skirting boards, and vacuuming. Hot water extraction carpet cleaning is an optional extra quoted separately per room for complete pricing transparency.

Yes. Many of our move-out clients provide lockbox codes or authorize us to collect and return keys directly to local estate agents across Kingston upon Thames, Surrey, and South West London at no extra charge.

While letting agencies or custodial deposit schemes (DPS, TDS) handle overall deposit releases, we guarantee 100% of the cleaning standard. Our clean strictly follows estate agent inventory checklists. If your checkout report flags any cleaning point within 72 hours, our team returns to reclean it free of charge.

We serve all KT, TW, SW, and SM postcodes across Kingston upon Thames, Surrey, and South West London — including Surbiton, Richmond, Wimbledon, Twickenham, Teddington, Putney, Wandsworth, and Sutton. Contact us if your postcode is nearby to confirm availability.

Yes. Every cleaner and carpet technician is covered by our public liability insurance, DBS-checked, and rigorously trained. For regular domestic cleans, we assign the same trusted cleaner on every visit.

No. Many clients provide lockbox codes or concierge access so we clean while you are at work. If you are home during carpet cleaning, we provide disposable overshoes so you can safely move around while carpets dry.

Please provide at least 24 hours notice to reschedule or cancel a booking without charge. We always do our best to accommodate date changes.

Payments are made after the cleaning service is completed. For End of Tenancy cleaning, depending on property size and team allocation, a 50% deposit is requested prior to the job, with the remaining balance due upon completion. We accept secure bank transfer and cash only, with itemised receipts.

You can request a free quote online in 60 seconds, call our Kingston office on 020 3951 5120, or message us on WhatsApp (+44 7884 237122). We confirm dates and team allocation promptly.